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Student Services at Whitefield School

Student Services at Whitefield School underpins the support systems which ensure students thrive and flourish academically, socially and emotionally.  The focus is key pastoral support to enable teachers to focus on quality first teaching. It provides students with a safe, supportive environment and focuses on student well-being as well as their day to day organisation and readiness to learn. Our Pastoral Support Officers, who were historically attached to specific year groups, now work together to ensure the student needs are met.

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How do Student Services support students, staff and parents?

  • Attendance and punctuality issues
  • Everyday essentials for students (school equipment and uniform)
  • Behaviour support
  • Medical, first aid and health care plans
  • Safeguarding
  • Mental health and wellbeing advice
  • School induction
  • Free school meals
  • School events
  • Mentoring


  • Signposting of information and guidance
  • Coordination of external agencies
  • Common Assessment Framework/Parent Liaison
  • Admissions
  • Lost property
  • Health, social and housing signposting
  • Lockers
  • Transition (at all stages)
  • Family support
  • Additional learning/Pastoral/well-being support


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Student Services is located centrally (next to the Hub, in the main foyer in the school). Parents/carers and students can also contact Student Services by emailing studentservices@whitefield.barnet.sch.uk. The pastoral support staff within Students Services have a wealth of experience including mentoring, first aid, family support and work with outside agencies. Student Services is staffed from 8.30am to 4.15pm, and this layer of pastoral support compliments the role played by form tutors, class teachers, Year Team Leaders and the Senior Leadership Team.